Travelling to Australia

Immigration and Visas

Enquiries

Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.

Global Service Centre

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.

Using an interpreter

Alternatively, a TIS interpreter can also be engaged directly via:

• TIS website: Search | Translating and Interpreting Service (TIS National) or
• Home Affairs website See: Family and friends helping with your application
•  

Compliments, complaints and suggestions

Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.

Any traveler wishing to enter Australia must first obtain a visa before making any travel arrangements. For more information visit: Department of Home Affairs

Tourism

Plan your trip to Australia with the help of australia.com, the official website of the Australian Department of Tourism.

Tourist Refund Scheme or VAT refund for tourists

In some cases it is possible to claim back VAT (GST in Australia) on goods you have purchased while on vacation in Australia.

Just settled in Australia?

The Australian government portal provides you with information on Australian citizenship, health services, assistance to immigrants, working conditions, how to buy a house, etc.

Customs

The Australian Border Force is responsible for the security and integrity of Australia's borders.

Information for international travelers. Information on items to be declared at customs or mailed to Australia.

Embassies and consulates in Australia

Embassies and consulates in alphabetical order

Working in Australia

The Australian Embassy cannot help you find work in Australia.

Of interest

Visiting Australia

​