Australian Embassy
Also accredited to Costa Rica, Cuba, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama

Travelling to Australia


Immigration and Visas


The Australian Embassy in Mexico does not process visa or citizenship applications. Staff at the Embassy in Mexico are unable to assist with visa enquiries.


Latest News and Changes

The Australian Biometric Data Collection Centre in Mexico has moved to a new location, for more information visit, Asistir a un centro | vfsglobal.

For the latest immigration and citizenship news, see News archive.



Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.


Global Service Centre

If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.


Using an interpreter

When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.

Alternatively, a TIS interpreter can also be engaged directly via:

Compliments, complaints and suggestions

Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.

Any traveler wishing to enter Australia must first obtain a visa before making any travel arrangements. For more information visit: Department of Home Affairs



Plan your trip to Australia with the help of, the official website of the Australian Department of Tourism.


Tourist Refund Scheme or VAT refund for tourists

In some cases it is possible to claim back VAT (GST in Australia) on goods you have purchased while on vacation in Australia.


Just settled in Australia?

The Australian government portal provides you with information on Australian citizenship, health services, assistance to immigrants, working conditions, how to buy a house, etc.



The Australian Border Force is responsible for the security and integrity of Australia's borders.

Information for international travelers. Information on items to be declared at customs or mailed to Australia.


Embassies and consulates in Australia

Embassies and consulates in alphabetical order

Working in Australia

The Australian Embassy cannot help you find work in Australia.


Of interest

Visiting Australia