Australian Embassy
Also accredited to Costa Rica, Cuba, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama

COVID-19 Guatemala

Please use this page in conjunction with the smartraveller country travel advice for Guatemala. We strongly encourage you to subscribe to our travel advisories on, sign up for critical updates by SMS and follow us on Facebook (@AusEmbMex) and Twitter (@AusEmbMex) for the latest information on conditions in Guatemala


To depart Guatemala, the Government of Guatemala requires the traveller to present a Salvoconducto. (letter of safe passage). The Guatemalan Government has advised the Australian Embassy, Mexico that it will produce all the salvoconductos for foreigners who wish to depart the country.  To facilitate the process, please provide the Australian Embassy, Mexico ([email protected]) and the Australian Honorary Consulate, Guatemala City ([email protected]) with the following information for yourself, your fellow travellers and your driver(s) to the airport ASAP ahead of your travel.

Australian travellers

  • Ruta (Route to airport):
  • Fecha (Date of travel):
  • Australianos (Australians)
  • Nombre (Name as it appears on passport):
  • DIP (Australian passport number):
  • Ubicacion (Address in Guatemala):
  • Razon y contexto de la solicitud (reason for application): 
  • Telefono de contacto (contact phone number):

Guatemalan driver

  • Piloto y vehiculos (Driver and vehicles)
  • Nombre (Name of driver):
  • DPI (ID Number):
  • Vehiculo (Vehicle details):
  • Placas (Licence number):

Please also provide us with your privacy consent for us to share this information with the Guatemalan Government.  A simple "yes" in your email will suffice.

Indicate in your email whether when you are flying , or if you plan to travel overland (which you will recall from our travel advice is a route we now ask you to reconsider) in your reply.  We will work with the Guatemalan Government to prioritise the production of your salvoconducto to the best of our ability however this is a local government regulation that we have no control over.  The Guatemalan Government have advised that they require at least 72 hours to turn around an application for a salvoconducto.

Service Providers

There are movement restrictions, including a curfew in place in Guatemala – refer to the smartraveller travel advice for Guatemala for further details.

The following essential service providers have reported they will be opening sporadically in major urban centres. However there are some restrictions:

·      Local markets will operate from Monday to Friday from 6:00am to 5:00pm.

·      Grocery stores and convenience stores will operate  from Monday to Friday from 6:00am to 5:00pm. Delivery services are still available.

·      Pharmacies and food delivery services can operate without restriction.

 Contact the service provider directly to confirm operating hours. Certain stores may also limit the number of patrons in store at any one time. You should consider home delivery options where available.

Certain stores have reported that they will deliver.





Gas Stations

La Torre

Farmacia Fayco (Facebook)  

BAC Credomatic




Farmacias Cruz verde


Banco Industrial




Banco Agromercantil



Despensa Familiar (Facebook)





Local Emergency Numbers

PROATUR, the tourist assistance unit, provides 24-hour help:

Fire and rescue services - Call 122
Medical emergencies - Call 123 or go to the nearest hospital.
Police - Call 110 or visit the nearest police station.

Emergency telephone operators may not speak English.

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Actions to take